FAQ'S

TOP 5 QUESTIONS


1. When will my order ship?

Please allow 3-5 business days for order processing.

 

Processing Time: Order processing starts from the time you hit submit, until the time your items leave our warehouse. Please allow 3-5 business days (Monday-Friday) for processing on all Standard Shipping orders.

Shipping Time: Shipping time is the time it takes after your order is processed and leaves our warehouse to the time your package arrives to your doorstep. Orders are shipped on business days (Monday-Friday) only.

  • Standard: 10-15 Business Days

2. How will I know if my order shipped?

After placing your Fazizzle.com order, you will receive two notifications, an Order Confirmation email and a Shipping Confirmation email.

The Shipping Confirmation email will be sent as soon as your package is ready to leave our facility and contains your tracking number. You can track the status of your shipment by clicking the tracking number in the email or entering the tracking number into the appropriate field on the carrier’s website. Your tracking number will be recognized on the carrier’s site approximately 24 hours after your order has shipped. Please note: All emails are sent directly to the email address provided upon checkout.

3. Can I cancel my order after i clicked "submit"?

Yes, if you have changed your mind, you have 24 hours from the time of purchase to change or cancel any order.  

4. How do I process a refund or exchange?

By Mail: Return shipping costs are at the customer’s expense. Items that are returned by mail within our 30 day return policy will be refunded to the original form of payment.  You can simply return by mail by utilizing the bag or box in which your purchase was originally shipped.  

5. How do I apply a coupon or promotion to my order? 
Coupons are to be applied upon checkout in the Promotional Codes field.  Fazizzle coupons are subject to exclusions.  Exclusions can be found at the bottom of emails or the back of coupons. Exclusions are generally denoted by asterisks.

General coupon exclusions include: Amount of deduction will be given at the point of sale pretax and net of discounts. Limit one coupon per customer. Not valid with any other coupons. No cash value. Excludes 40% off or more and buy one get one free items. Some price points lower than 40% off excluded.