Where do you ship to?
Fazizzle ships worldwide. We will also ship to domestic P.O. Boxes. Standard service deliveries made to residential addresses do not require a signature. Please allow 10-15 business days to receive your items. Multiple orders may be shipped in several packages.
What should I do if my shipment is damaged?
If your shipment was damaged in transit, email Customer Service for further assistance with your order.
What should I do if my shipment is lost/stolen?
Fazizzle is not responsible for lost or stolen packages when a delivery notice has been received from the carrier. In the event that your package was not received and no delivery notice has been sent, please email Customer Service for further assistance with your order.Any returned packages due to undeliverable addresses will be treated as cancellations and the merchandise cost will be refunded to the account on the order.
What should I do if my item is defective?
In the event that you have found a manufacturer defect with an item, please feel free to return for a refund or exchange. If you need more assistance please email Customer Service for further assistance with your order.
My shipment was missing an item. Whom should I contact?
In the event your shipment is missing an item, please email Customer Service for further assistance with your order.
What should I do if I receive the wrong item?
In the event you receive an item you did not order, please email Customer Service for further assistance with your order.
I haven’t received my order. Who should I contact?
All orders are processed Monday through Friday, but are not processed or shipped on weekends or holidays. Don’t forget to allow 3-5 business days for order processing, too!
Reference your shipment confirmation email for your tracking number! You can track your shipment with the carrier using the tracking number provided.
If you still think your order is missing, please email Customer Service for further assistance.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email. This email contains the carrier tracking number for your order and a link to the carrier’s web site. You can track the status of your shipment by entering the tracking number into the appropriate field.
Why doesn’t the carrier’s web site recognize the tracking number for an order I placed?
Your tracking number won’t be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!
Will you keep me up to date on shipping status via email?
No, please feel free to use the initial tracking number provided in your confirmation email to check the status with the online carrier associated with your order.